OBJECTIVE:To contribute developed customer relations and administrative skills to a challenging in a hotel.

SUMMARY OF QUALIFICATIONS: Developed interpersonal skills,having dealt with a diversity of clients,professionals and staff members. Detail-and goal-oriented. Function well in high-stress atmosphere. Knowledgeable on both EECO and APTEC computers systems.

CAREER HISTORY1992-Present THE OLIVER HOTEL,Whitewater,KS Hotel ClerkResolved guests' needs.Controlled reservation input utilizing EECO computer system.Handled incoming calls.Maintained daily reports involving return guests，corporate accounts,and suite rentals.Inspected rooms. 1988-1991 WALDEN HOTEL,Walton,KSHotel ClerkTrained personnel.Handled telephone,international fax and telex bookings.Maintained daily and monthly reports tracking demands and guaranteed no-show billing.Utilized APTEC computer for inputting group booking and lists.1986-1987 WALDEN HOTEL,Walton,KSSales AssociateAssisted customers.Maintained stock.Opened/closed shop.Tracked best selling novels,and made recommendations to customers. 1983-1985 BETHEL COLLEGE,North Newton,KSSecretaryResponsible for general clerical duties.Resolved inquiries.Assisted in locating guest speakers.

EDUCATIONBETHANY COLLEGE,Lindsborg,KSBachelor of Science;Sociology,1983

PREFERENCESFurnished upon request. Candidate's customer relations and administrative skills,essential in the hotel/hospitality field,are emphasized throughout the resume. Education is de-emphasized because candidate's work history is strong.