{"m1":[],"m2":[],"m3":["resume_head","resume_name","resume_base_info","resume_job","resume_edu","resume_skill","resume_work","resume_internship","resume_honor","resume_project","resume_portfolio","resume_school_info","resume_hobby","resume_summary"],"m4":[]}
.resume_main[data_color] .skill_item .skill_slider span::before{background-color:${color};}
.resume_main[data_color] .skill_slider s i{background-color:${relative_skill_color};}
.resume_main[data_color] .skill_style_01.skill_item .skill_slider s {border-color:${relative_skill_color};}
.resume_main[data_color] .skill_style_01.skill_item .skill_slider s i{background-color:${relative_skill_color};}
.resume_main[data_color] .skill_style_04.skill_item .skill_slider[data_level="average"] i,.resume_main[data_color] .skill_style_07.skill_item .skill_slider[data_level="average"] i{box-shadow:24px 0 0 ${relative_skill_color}, 48px 0 0 #ccc, 72px 0 0 #ccc, 96px 0 0 #ccc, 120px 0 0 #ccc;}
.resume_main[data_color] .skill_style_04.skill_item .skill_slider[data_level="good"] i,.resume_main[data_color] .skill_style_07.skill_item .skill_slider[data_level="good"] i{box-shadow:24px 0 0 ${relative_skill_color}, 48px 0 0 ${relative_skill_color}, 72px 0 0 #ccc, 96px 0 0 #ccc, 120px 0 0 #ccc;}
.resume_main[data_color] .skill_style_04.skill_item .skill_slider[data_level="advanced"] i,.resume_main[data_color] .skill_style_07.skill_item .skill_slider[data_level="advanced"] i{box-shadow:24px 0 0 ${relative_skill_color}, 48px 0 0 ${relative_skill_color}, 72px 0 0 ${relative_skill_color}, 96px 0 0 #ccc, 120px 0 0 #ccc;}
.resume_main[data_color] .skill_style_04.skill_item .skill_slider[data_level="expert"] i,.resume_main[data_color] .skill_style_07.skill_item .skill_slider[data_level="expert"] i{box-shadow:24px 0 0 ${relative_skill_color}, 48px 0 0 ${relative_skill_color}, 72px 0 0 ${relative_skill_color}, 96px 0 0 ${relative_skill_color}, 120px 0 0 #ccc;}
.resume_main[data_color] .skill_style_08.skill_item .skill_slider[data_level="average"] i{box-shadow:9px 0 0 ${relative_skill_color}, 18px 0 0 ${relative_skill_color}, 27px 0 0 ${relative_skill_color}, 36px 0 0 ${relative_skill_color}, 45px 0 0 ${relative_skill_color},54px 0 0 #ccc,63px 0 0 #ccc,72px 0 0 #ccc,81px 0 0 #ccc;}
.resume_main[data_color] .skill_style_08.skill_item .skill_slider[data_level="good"] i{box-shadow:9px 0 0 ${relative_skill_color}, 18px 0 0 ${relative_skill_color}, 27px 0 0 ${relative_skill_color}, 36px 0 0 ${relative_skill_color}, 45px 0 0 ${relative_skill_color},54px 0 0 ${relative_skill_color},63px 0 0 #ccc,72px 0 0 #ccc,81px 0 0 #ccc;}
.resume_main[data_color] .skill_style_08.skill_item .skill_slider[data_level="advanced"] i{box-shadow:9px 0 0 ${relative_skill_color}, 18px 0 0 ${relative_skill_color}, 27px 0 0 ${relative_skill_color}, 36px 0 0 ${relative_skill_color}, 45px 0 0 ${relative_skill_color},54px 0 0 ${relative_skill_color},63px 0 0 ${relative_skill_color},72px 0 0 #ccc,81px 0 0 #ccc;}
.resume_main[data_color] .skill_style_08.skill_item .skill_slider[data_level="expert"] i{box-shadow:9px 0 0 ${relative_skill_color}, 18px 0 0 ${relative_skill_color}, 27px 0 0 ${relative_skill_color}, 36px 0 0 ${relative_skill_color}, 45px 0 0 ${relative_skill_color},54px 0 0 ${relative_skill_color},63px 0 0 ${relative_skill_color},72px 0 0 ${relative_skill_color},81px 0 0 #ccc;}
.resume_main[data_color] .hobby_item .hobby_item_con .hobby_item_list a.alifont{border-color:${relative_hobby_color};color:${relative_hobby_color}; }
/* ������ */
.resume_main[data_color] .resume_cover .cover_html svg [data-svg="fill"] {fill:${color};}
.resume_main[data_color] .resume_cover .cover_html svg [data-svg="stroke"] {stroke:${color};}
.resume_main[data_color] .resume_letter .letter_html svg [data-svg="fill"] {fill:${color};}
.resume_main[data_color] .resume_letter .letter_html svg [data-svg="stroke"] {stroke:${color};}
.resume_main[data_color] .resume_letter .letter_html svg [data-fill="fill"] {fill:${color};}
.resume_main[data_color] .resume_cover[data-type="07"] .resume_cover_avatar{border-color: ${color};}
.resume_main[data_color] .resume_cover[data-type="07"] .resume_cover_content{background:${color}}
.resume_main[data_color] .resume_cover[data-type="07"] .cover_item_list a.alifont{color: ${color};}
.resume_main[data_color] .resume_cover[data-type="08"] .resume_cover_content::after{background:${color}}
.resume_main[data_color] .resume_cover[data-type="09"] .resume_cover_content{background:${color}}
.resume_main[data_color] .resume_cover[data-type="09"] .cover_item_list a.alifont{color: ${color};}
.resume_main[data_color] .resume_cover[data-type="10"]{background-color:${color}}
.resume_main[data_color] .resume_cover[data-type="11"] .resume_cover_content{background-color:${color}}
.resume_main[data_color] .resume_cover[data-type="14"]{background-color:${color}}
.resume_main[data_color] .resume_cover[data-type="15"]{background-color:${color}}
.resume_main[data_color] .resume_cover[data-type="19"] .resume_cover_word::before{background-color:${color}}
.resume_main[data_color] .resume_cover[data-type="20"]{background-color:${color}}
.resume_main[data_color] .resume_letter[data-type="06"]{background-color:${color}}
.resume_main[data_color] .resume_letter[data-type="12"]{background-color:${color}}
.resume_main[data_color] .default_html svg path,.resume_main[data_color] .resume_item dt .default_item_html svg path{fill:${color};}
.resume_main[data_color] .resume_item dt span.resume_item_title_span{background-color:${color};}
["sex","age","nation","education","marriageStatus","politicalStatus","city","jobYear","mobile","email"]
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基本信息
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姓名
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锤子简历
偏执症的路上,往左是疯子,往右是天才。我都不是,我只是执着,同时也变通。
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教育背景
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2014.09 - 2018.06
锤子简历大学
计算机与信息技术
GPA:3.72/4(专业前10%) GRE:324
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工作经验
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2019年12月 - 至今
锤子简历信息有限公司
电商客服主管
- 管理天猫、京东平台店铺负责公司品牌客服团队管理,协助客服处理在线咨询、在线销售、售后服务及各类纠纷等环节所出现的各种问题;
- 梳理客服流程与客服标准服务用语产品销售话术及活动话术,归纳汇总日常问题,输出合适的解决方案;
- 日常管理客服团队人员及业务培训管理、客服每日每周业绩的统计跟进,汇报上级;
- 协助运营团队汇总进行销售目标的推进,定期总结输出客服端问题进行反馈;
- 根据店铺业务量进行人员的排班管理,确保店铺业务能够做到有效的承接;
2018年3月 - 2019年12月
锤子简历科技有限公司
电商客服主管
- 利用千牛,京麦等工具,接待公司网店顾客,推荐合适的商品,回答相关问题,促成订单;
- 与仓库对接配货、发货事宜跟踪订单是否及时配送,并将配送的信息通知客户,保持与客户沟通畅通;
- 接听顾客来电,了解其目的并尽快协商解决处理,回复顾客评价,维护店铺印象;
- 负责产品上下架信息和图片编辑,查件,追踪商品快递信息并及时给予客户反馈;
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项目经验
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2021年3月 - 2021年11月
项目工程
电商客服主管
- 团队售前(10人)、售后(5人)人员培训与培养,售前客服绩效考核指标的从0开始的完整制定;
- 客服人员销售从0开始完整梳理客服销售和促单操作,同时规范客服售前客服每日工作记录,客服销售转化率由接手的28%提升到35%;
- 从0开始制作完整的客服质检规范体系,标准话术规范、客户需求挖掘动作卖点促单动作、客户情感关怀及售后服务规范操作;
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自我评价
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本人对待工作踏实,认真,并且极富工作和团队精神,因此在工作和生活中结交了许多朋友,具有良好的适应性和熟练的沟通技巧,相信能够协助主管人员出色地完成各项工作。综合素质佳,能够吃苦耐劳。感谢您在百忙之中阅览我的简历,静候佳音!
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作品展示
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+(支持jpg/png格式,单张图片不超过2M,最多支持添加8张图片)