{"m1":["resume_head","resume_name"],"m2":[],"m3":["resume_base_info","resume_job","resume_edu","resume_skill","resume_work","resume_internship","resume_honor","resume_project","resume_portfolio","resume_school_info","resume_hobby","resume_summary"],"m4":[]}
.resume_main[data_color] .skill_item .skill_slider span::before{background-color:${color};}
.resume_main[data_color] .skill_slider s i{background-color:${relative_skill_color};}
.resume_main[data_color] .skill_style_01.skill_item .skill_slider s {border-color:${relative_skill_color};}
.resume_main[data_color] .skill_style_01.skill_item .skill_slider s i{background-color:${relative_skill_color};}
.resume_main[data_color] .skill_style_04.skill_item .skill_slider[data_level="average"] i,.resume_main[data_color] .skill_style_07.skill_item .skill_slider[data_level="average"] i{box-shadow:24px 0 0 ${relative_skill_color}, 48px 0 0 #ccc, 72px 0 0 #ccc, 96px 0 0 #ccc, 120px 0 0 #ccc;}
.resume_main[data_color] .skill_style_04.skill_item .skill_slider[data_level="good"] i,.resume_main[data_color] .skill_style_07.skill_item .skill_slider[data_level="good"] i{box-shadow:24px 0 0 ${relative_skill_color}, 48px 0 0 ${relative_skill_color}, 72px 0 0 #ccc, 96px 0 0 #ccc, 120px 0 0 #ccc;}
.resume_main[data_color] .skill_style_04.skill_item .skill_slider[data_level="advanced"] i,.resume_main[data_color] .skill_style_07.skill_item .skill_slider[data_level="advanced"] i{box-shadow:24px 0 0 ${relative_skill_color}, 48px 0 0 ${relative_skill_color}, 72px 0 0 ${relative_skill_color}, 96px 0 0 #ccc, 120px 0 0 #ccc;}
.resume_main[data_color] .skill_style_04.skill_item .skill_slider[data_level="expert"] i,.resume_main[data_color] .skill_style_07.skill_item .skill_slider[data_level="expert"] i{box-shadow:24px 0 0 ${relative_skill_color}, 48px 0 0 ${relative_skill_color}, 72px 0 0 ${relative_skill_color}, 96px 0 0 ${relative_skill_color}, 120px 0 0 #ccc;}
.resume_main[data_color] .skill_style_08.skill_item .skill_slider[data_level="average"] i{box-shadow:9px 0 0 ${relative_skill_color}, 18px 0 0 ${relative_skill_color}, 27px 0 0 ${relative_skill_color}, 36px 0 0 ${relative_skill_color}, 45px 0 0 ${relative_skill_color},54px 0 0 #ccc,63px 0 0 #ccc,72px 0 0 #ccc,81px 0 0 #ccc;}
.resume_main[data_color] .skill_style_08.skill_item .skill_slider[data_level="good"] i{box-shadow:9px 0 0 ${relative_skill_color}, 18px 0 0 ${relative_skill_color}, 27px 0 0 ${relative_skill_color}, 36px 0 0 ${relative_skill_color}, 45px 0 0 ${relative_skill_color},54px 0 0 ${relative_skill_color},63px 0 0 #ccc,72px 0 0 #ccc,81px 0 0 #ccc;}
.resume_main[data_color] .skill_style_08.skill_item .skill_slider[data_level="advanced"] i{box-shadow:9px 0 0 ${relative_skill_color}, 18px 0 0 ${relative_skill_color}, 27px 0 0 ${relative_skill_color}, 36px 0 0 ${relative_skill_color}, 45px 0 0 ${relative_skill_color},54px 0 0 ${relative_skill_color},63px 0 0 ${relative_skill_color},72px 0 0 #ccc,81px 0 0 #ccc;}
.resume_main[data_color] .skill_style_08.skill_item .skill_slider[data_level="expert"] i{box-shadow:9px 0 0 ${relative_skill_color}, 18px 0 0 ${relative_skill_color}, 27px 0 0 ${relative_skill_color}, 36px 0 0 ${relative_skill_color}, 45px 0 0 ${relative_skill_color},54px 0 0 ${relative_skill_color},63px 0 0 ${relative_skill_color},72px 0 0 ${relative_skill_color},81px 0 0 #ccc;}
.resume_main[data_color] .hobby_item .hobby_item_con .hobby_item_list a.alifont{border-color:${relative_hobby_color};color:${relative_hobby_color}; }
/* ������ */
.resume_main[data_color] .resume_cover .cover_html svg [data-svg="fill"] {fill:${color};}
.resume_main[data_color] .resume_cover .cover_html svg [data-svg="stroke"] {stroke:${color};}
.resume_main[data_color] .resume_letter .letter_html svg [data-svg="fill"] {fill:${color};}
.resume_main[data_color] .resume_letter .letter_html svg [data-svg="stroke"] {stroke:${color};}
.resume_main[data_color] .resume_letter .letter_html svg [data-fill="fill"] {fill:${color};}
.resume_main[data_color] .resume_cover[data-type="07"] .resume_cover_avatar{border-color: ${color};}
.resume_main[data_color] .resume_cover[data-type="07"] .resume_cover_content{background:${color}}
.resume_main[data_color] .resume_cover[data-type="07"] .cover_item_list a.alifont{color: ${color};}
.resume_main[data_color] .resume_cover[data-type="08"] .resume_cover_content::after{background:${color}}
.resume_main[data_color] .resume_cover[data-type="09"] .resume_cover_content{background:${color}}
.resume_main[data_color] .resume_cover[data-type="09"] .cover_item_list a.alifont{color: ${color};}
.resume_main[data_color] .resume_cover[data-type="10"]{background-color:${color}}
.resume_main[data_color] .resume_cover[data-type="11"] .resume_cover_content{background-color:${color}}
.resume_main[data_color] .resume_cover[data-type="14"]{background-color:${color}}
.resume_main[data_color] .resume_cover[data-type="15"]{background-color:${color}}
.resume_main[data_color] .resume_cover[data-type="19"] .resume_cover_word::before{background-color:${color}}
.resume_main[data_color] .resume_cover[data-type="20"]{background-color:${color}}
.resume_main[data_color] .resume_letter[data-type="06"]{background-color:${color}}
.resume_main[data_color] .resume_letter[data-type="12"]{background-color:${color}}
.resume_main[data_color] .resume_item dt .default_item_html svg path:first-child{stroke:${color};}
.resume_main[data_color] .resume_item dt .default_item_html svg path:last-child{fill:${color};}
.resume_main .default_html{background-color:${color};}
.resume_main .resume_m4{background-color:${color};}
.resume_main .resume_content::after{background-color:${color};}
.resume_main .resume_item dt span.resume_item_title_span{color:${color};}
["sex","age","nation","education","marriageStatus","politicalStatus","city","jobYear","mobile","email"]
-
基本信息
-
-
姓名
-
锤子简历
偏执症的路上,往左是疯子,往右是天才。我都不是,我只是执着,同时也变通。
-
教育背景
-
2014.09 - 2018.06
锤子简历大学
计算机与信息技术
GPA:3.72/4(专业前10%) GRE:324
-
工作经验
-
2019年12月 - 至今
锤子简历信息有限公司
电子商务客服主管
- 负责电子商务部的业务流程跟踪制定、优化,以及监督和执行,部门组织结构的制订和优化客服部门业务操作规范,负责客服部的考核、奖惩制度的制订和落实公司考核指标。
负责客服部投诉和内部处罚的处理,客户流失率分析与报告,收集聊天记录中的问题,及时反馈,优化完善现有业务流程,并完成质量分析报告。
- 主要负责培训客服团队的培训资料整理,各种客服流程梳理,负责公司客服团队的组建及日常管理工作。
数据化管理思路,提供客服部整体转化率及客户满意度,定期整理搜集客户反馈,进行客户需求分析,维护客户关系(以用户体验为工作核心)。
- 了解客户需求,增强客户体验辅助客户开发及日常维系组织收集、整理客户咨料搭建和维护数据库,对重要客户进行定期回访分析客户需求,提交分析报告,负责客服团队的日常管理、监督、指导、培训和评估。
2018年3月 - 2019年12月
锤子简历科技有限公司
电子商务客服
- 处理客服部日常管理事务,处理疑难客户投诉,收集整理并分析客户需求意见,投诉,获取准确而有效的客户信息。
- 制定客服部售前、售后各项服务管理规范以及客户服务计划,制定客户服务制度与流程并贯彻实施,维护并提升品牌服务形象,根据公司业务发展需要合理规划人力配置及各岗位职能要求。
- 贯彻执行公司的各项规章制度协调部门内部与跨部调部门的工作对接流程及规范,协调处理工商投诉及其他外部投诉,及时发现服务问题,杜绝服务隐患。
- 根据具体的客服计划和方案领导和管理客服人员工作制定部门员工的KPI考核及晋升,培训提高员工的工作能力及服务素质。
- 提出质量提升的建议及措施,提高部门整体服务水平通过质检聊天记录,收集素材、汇总、整理、建立部门案例库。
-
项目经验
-
2021年3月 - 2021年11月
项目工程
电子商务客服
- 全面负责广东大区桶装水客户订水系统上线项目,至今公司下属两百家专买店已全面部署网上订水管理系统通过信息化管理实现公司可全面即时的监控当日销售情况,当日活跃客户数情况,客户订水周期,市场促销情况,加盟店库存情况等一系列重要数据。为公司指定市场政策提供直观重要的依据。
- 同时,此项目扩展了新的业务渠道,客户上网下单即可实现订水流程,是在业界第一个成功实现客户网上订水系统的公司。
-
自我评价
-
本人对待工作踏实,认真,并且极富工作和团队精神,因此在工作和生活中结交了许多朋友,具有良好的适应性和熟练的沟通技巧,综合素质佳,能够吃苦耐劳。感谢您在百忙之中阅览我的简历,静候佳音!
-
作品展示
-
+(支持jpg/png格式,单张图片不超过2M,最多支持添加8张图片)