客服经理求职简历模板

简历模板特点适合投递客服经理求职职位，有专业客服经理求职工作经历描述供参考，帮您制作专业客服经理求职简历

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 头像: 隐藏

编辑

 基本信息: 

27岁









广东深圳



13800138000

BD@100chui.com

 姓名: 锤子简历

3年工作经验，熟悉客服部整体架构流程，并兼任两年运营工作

 求职意向: 
客服经理


广东深圳


8K-10K


一周内到岗

 教育背景

2012.09-2016.07

锤子简历大学

物流管理（本科）

 工作经验

2018.09-2019.09

锤子简历公司

客服经理

需要制定公司关于大客户具体服务体系以及标准规范等，能够更好的为大客户做好各方面的服务，加强跟客户之间的合作关系。
需要做好不同地区大客户在售前方面的支持工作，协调项目的实施，并且做好相应的考核办法制定。
需要实时跟踪大客户具体的发展，做好相关的服务，针对客户的变化来实时调整服务策略。
需要管理好本部门，如部门员工保质保量完成工作，协调公司内部不同部门之间的关系，确保能够提高本公司的服务水准。

2016.08-2018.08

锤子简历公司

客服

主要的工作是根据客户具体货物的情况，确定运输的价格，并且跟客户进行及时的报价。根据客户货物的具体情况来选择适合的运输方式，为客户做好相应的推荐工作。
做好货物具体的发货指令安排，并且能够制作相关的报表，需要做好运输费用具体成本的核算工作。
对于货物发出之后，要进行实时的跟踪，确定货物具体的到达时间，如果运输过程中出现异常的情况，要及时的处理，寻找适合的解决方案，确保客户满意。

 自我评价: 本人性格热情开朗，待人友好，为人诚实谦虚。工作勤奋，认真负责，能吃苦耐劳，尽职尽责，有耐心。具有亲和力，平易近人，善于与人沟通。有一定的组织管理能力，团体意识强。态度认真，富于创新精神，能运用自己所学的基础知识和工作中的不断探索和学习，锻炼自己的能力。本人身高170cm，体重53kg，熟知各项礼仪接待流程。

 其他

技能： 具有丰富的物流经验，熟悉物流基本的流程，能够完成物流系统的操作。熟悉办公和制图软件，能够制作各种复杂的影像资料，能够编写Excel表格以及word文档。

证书/执照： 全国计算机等级考试二级证书，普通话二级甲等证书。

语言能力： 普通话标准流利，善于沟通，具有团队精神，交际能力强。英语优秀，日常口语交流无障碍。